Returns & Exchanges

We want you to keep the watch because it suits you, not because returning it was difficult.

The window

You may request a return within 7 days of delivery.

Contact us first. Returns sent without being raised with us cannot be tracked to your order.

Condition

To be accepted, the piece must be:

• Unworn beyond trying it on
• Free of scratches, marks and strap creasing
• Complete, with the box, tags, papers and any protective film as delivered

We inspect every return. A watch showing wear cannot be accepted, because we cannot sell it as new to the next customer.

What is not returnable

• Items marked final sale on the product page
• Special orders sourced specifically for you
• Any item where the case has been opened

Exchanges

If the size or style is wrong, an exchange is usually simpler than a return. Tell us what you would prefer and we will confirm availability and any price difference before arranging collection.

Faults and warranty

A fault is not a return. If a watch develops a movement fault within its warranty period, contact us and we will arrange assessment and repair or replacement.

Report anything that arrived damaged or incorrect within 48 hours of delivery, with photographs. We cover the cost of putting it right.

Return shipping

• Our error, a fault, or a damaged delivery: we arrange and pay for collection
• Change of mind: return shipping is yours to arrange and pay for

Refunds

Once the return is received and inspected, refunds are issued to your original payment method, or by bank transfer for cash on delivery orders. Allow up to 7 working days from inspection.

Original delivery charges are refunded only where the return is due to our error or a fault.

How to start

Message us with your order number and what you would like to do. We will reply with the next step the same working day.